ACCT 324 Week 4 Midterm 3 sets

BUSN 379 Midterm Latest Version

1. (TCO 1) Which one of the following actions best matches the primary goal of financial management?

2. (TCO 1) When analyzing alternative capital structures for a firm, a financial manager must consider which of the following?

3. (TCO 1) Book values are different from market values because:

4. (TCO 1) Which of the following is true regarding income statements?

5. (TCO1) Telemarket Inc. has sales of $625,000. They paid $43,000 in interest during the year and depreciation was $79,000. Administrative costs were $100,000 and other costs were $160,000. Assuming a tax rate of 35 percent, what is Telemarket’s taxes figure?

6. (TCO 1) Home Best Hardware had $315,000 in taxable income last year. Using the tax rates provided in Table 2.3, what are the company’s income taxes?

7. (TCO 1) Pizza A had earnings after taxes of $390,000 in the year 2008, and 300,000 shares outstanding. In year 2009, earnings after taxes increased by 20 percent to $468,000 and 25,000 new shares were issued for a total of 325,000 shares. What is the EPS figure for 2009?

8. (TCO 1) The income statement reflects:

9. (TCO 1) Best Electronics has EBIT of $450,000, interest of $30,000, taxes of $50,000, and depreciation of $80,000. What is the company’s operating cash flow?

10. (TCO 3) Linda invested $15,000 today, in an investment that pays 6.50 percent interest, compounded semi-annually. Which one of the following statements is correct concerning this investment?

11. (TCO 3) Mr. Smith will receive $8,500 a year for the next 14 years from a contract. If the interest rate on this investment is eight percent, what is the approximate current value of these future payments?

12. (TCO 3) Paper Pro recently purchased a printing machine costing $97,000. The company financed this purchase at 8.25 percent interest, with monthly payments of $2,379.45. How many years will it take the firm to pay off this debt?

13. (TCO 3) Fine Oak Woodworks is considering a project that has cash flows of $6,000, $4,000, and $3,000 for the next three years. If the appropriate discount rate of this project is 10 percent, which of the following statements is true?

14. (TCO 4) You are considering two investments. Investment I is in a software company, and Investment II is an engineering company. The investments offer the following cash flows:

15. (TCO 3) North Bank offers you an APR of 13.17 percent compounded monthly, and South Bank offers you an effective rate of 13.75 percent on a business loan. Which bank should you choose and why?

1. (TCO 3) Given an interest rate of zero percent, the future value of a lump sum invested today will always:

2. (TCO 3) The difference between an ordinary annuity and an annuity due is the:

3. (TCO 3) Fanta Cola has $1,000 par value bonds outstanding at 12 percent interest. The bonds mature in 25 years. What is the current price of the bond if the YTM is 13 percent? Assume annual payments

4. (TCO 6 and 8) A bond's debenture will include which of the following?

5. (TCO 3) Bonds issued by Blue Sky Airlines have a face value of $1,000 and currently sell for $850. The annual coupon payments are $80. If the bonds have 10 years until maturity, what is the approximate YTM of the bonds?

6. (TCO 3) The preferred stock of Bean Coffee pays an annual dividend of $5.60. It has a required rate of return of eight percent. What is the price of the preferred stock?

7. (TCO 3) Intelligence Research, Inc. will pay a common stock dividend of $1.60 at the end of the year. The required rate of return by common stockholders is 13 percent. The firm has a constant growth rate of 7.5 percent. What is the current price of the stock?

8. (TCO 3) Royal Electric paid a $2 dividend last year. The dividend is expected to grow at a constant rate of five percent over the next three years. Common stockholders require a 12 percent return. What is the total amount of dividends stockholders will receive during the next three years?

9. (TCO 6) Which of the following is true regarding the primary market?

10. (TCO 6) A member of the NYSE who trades on the floor of the exchange for his or her personal account is called a(n):

11. (TCO 6) The yield to maturity on a bond is:

12. (TCO 6) A call provision in a bond agreement grants the issuer the right to:

13. (TCO 8) Which of the following is true regarding bonds?

14. (TCO 6) Which of the following best describes a zero-coupon bond?

15. (TCO 6) Which of the following are not true regarding convertible bonds? Select all that apply:

1. (TCO 1) Kate is the owner of Kate's Sun Wear, which is a sole proprietorship. Kate unexpectedly suffered a fatal heart attack. Which one of the following statements is correct given this situation?

2. (TCO 1) Which of the following is classified as tangible, fixed assets?

3. (TCO 1) Can you provide some examples of situations in which business ethics play a role in the financial management process?

4. (TCO 3) What are some real-life scenarios where you can apply the time value of money? Present two or three scenarios. Briefly explain your rationale.

5. (TCO 8) Are U.S. Treasury securities risk-free? Why or why not? Explain your rationale?

6. (TCO 6) What are some of the features of zero-coupon bonds that make them attractive to certain investors? Which type of investors will be most interested in these bonds?

BUSN 379 Midterm New

1. (TCO 1) Which one of the following actions best matches the primary goal of financial management?

2. (TCO 1) Which of the these activities is not a capital budgeting task?

3. (TCO 1) Market value is important to the financial manager because:

4. (TCO 1) The income statement reflects:

5. (TCO1) Telemarket Inc. has sales of $625,000. They paid $43,000 in interest during the year and depreciation was $79,000. Administrative costs were $100,000 and other costs were $160,000. Assuming a tax rate of 35 percent, what is Telemarket’s taxes figure?

6. (TCO 1) Home Best Hardware had $315,000 in taxable income last year. Using the tax rates provided in Table 2.3, what is the marginal tax rate?

7. (TCO 1) Pizza A had earnings after taxes of $390,000 in the year 2008, and 300,000 shares outstanding. In year 2009, earnings after taxes increased by 20 percent to $468,000 and 25,000 new shares were issued for a total of 325,000 shares. What is the EPS figure for 2009?

8. (TCO 1) The financial statement that summarizes a firm's operations over a period of time is called a(n):

9. (TCO 1) Green Leaf Nursery has EBIT of $250,000, interest of $30,000, taxes of $50,000, and depreciation of $80,000. What is the company’s operating cash flow?

10. (TCO 3) Linda invested $15,000 today, in an investment that pays 6.50 percent interest, compounded semi-annually. Which one of the following statements is correct concerning this investment?

11. (TCO 3) Mr. Smith will receive $6,500 a year for the next 14 years from his trust. If the interest rate on this investment is eight percent, what is the approximate current value of these future payments?

12. (TCO 3) Your neighbor just received a credit offer in an e-mail. The company is offering him $6,000 at 12.8 percent interest. The monthly payment is only $110. If he accepts this offer, how long will it take him to pay off the loan?

13. (TCO 3) Fine Oak Woodworks is considering a project that has cash flows of $5,000, $3,000, and $8,000 for the next three years. If the appropriate discount rate of this project is 10 percent, which of the following statements is true?

14. (TCO 4) You are considering two investments. Investment I is in a software company, and Investment II is an engineering company. The investments offer the following cash flows:

15. (TCO 3) North Bank offers you an APR of 13.17 percent compounded monthly, and South Bank offers you an effective rate of 13.75 percent on a business loan. Which bank should you choose and why?

1. (TCO 3) Which one of the following will increase the future value of a lump sum invested today?

2. (TCO 3) Which one of the following best exemplifies a perpetuity?

3. (TCO 3) Fanta Cola has $1,000 par value bonds outstanding at 12 percent interest. The bonds mature in 25 years. What is the current price of the bond if the YTM is 11 percent? Assume annual payments

4. (TCO 6 and 8) A bond's debenture will include which of the following?

5. (TCO 3) Bonds issued by Blue Sky Airlines have a face value of $1,000 and currently sell for $1,080. The annual coupon payments are $125. If the bonds have 20 years until maturity, what is the approximate YTM of the bonds?

6. (TCO 3) Bean Coffee issued preferred stock many years ago. It carries a dividend of $8 per share, fixed. As time has passed, yields have decreased from the original eight percent (at the time of issuance) to six percent. What was the current price of the stock? Hint: Yield is the same as required rate of return.

7. (TCO 3) Intelligence Research, Inc. will pay a common stock dividend of $1.60 at the end of the year. The required rate of return by common stockholders is 13 percent. The firm has a constant growth rate of 7.5 percent. What is the current price of the stock?

8. (TCO 3) Royal Electric paid a $4 dividend last year. The dividend is expected to grow at a constant rate of six percent over the next four years. Common stockholders require a 13 percent return. What are the values of the dividends for years 1, 2 and 3, respectively?

9. (TCO 6) Which of the following is true regarding the primary market?

10. (TCO 6) A member of the NYSE who trades on the floor of the exchange for his or her personal account is called a(n):

11. (TCO 6) The annual interest on a bond divided by the bond's market price is called the:

12. (TCO 6) Star Industries has one outstanding bond issue. An indenture provision prohibits the firm from redeeming the bonds during the first two years. This provision is referred to as a _____ provision.

13. (TCO 8) Which of the following is true regarding bonds?

14. (TCO 6) Which of the following best describes a zero-coupon bond?

15. (TCO 6) Which of the following are not true regarding convertible bonds? Select all that apply:

1. (TCO 1) In a general partnership, each partner is personally liable for:

2. (TCO 1) Which of the following is classified as tangible, fixed assets?

3. (TCO 1) Can you provide some examples of situations in which business ethics play a role in the financial management process?

4. (TCO 1) Explain agency theory. Provide an example of a potential agency problem for a corporation, and identify means by which the firm can help reduce or eliminate that problem.

5. (TCO 8) Explain some of the key risks associated with bonds

6. (TCO 6) What are some of the features of zero-coupon bonds that make them attractive to certain investors? Which type of investors will be most interested in these bonds?

CIS 247 Week 1 Quiz

Question 1.1. (TCO 1) Which of the following would be a more appropriate choice for a method in a Fork class? (Points : 5)
Color()
Bend()
Eat()
Material()

Question 2.2. (TCO 1) Object-oriented programming generally focuses on _____. (Points : 5)
A. separating the interface from the implementation.
B. client side access to implementation details.
C. creating as many classes as possible.
D. code reuse with methods.
All of the above
None of the above
Only A, B, and D

Question 3.3. (TCO 2) Which of the following components of a class definition do not have an access modifier? (Points : 5)
State variables
Data members
Member methods
Destructor
None of the above

Question 4.4. (TCO 2) Which of the following statements is/are true? (Points : 5)
A. A private (helper) method can only be used inside the class. It cannot be called through an object of the class.
B. The programmer can control the scope of a data member of a class using access specifiers.
C. The state of an object must be hidden and therefore protected by unauthorized use.
All of the above
Only A and C

Question 5.5. (TCO 5) Which of the following method pairs are examples of method overloading? (Points : 5)
public void Bake() ; public int Bake(int x)
public int Mix(int x, int y, int z) ; public int Mix(int y, int x, int z)
public int Shake(int x, int y) ; public int Shake(int x, int y, int z)
All of the above
Only A and C

Question 6.6. (TCO 1) Which of the following statements is/are false? (Points : 5)
Member methods are the means by which you implement the behavior of a class.
By using the keyword class in your program, memory is allocated for the object being defined.
Objects are created during program execution and eventually destroyed.
None of the above

Question 7.7. (TCO 2) You have been tasked to create an Automobile class and your boss wants you to consider the concept of encapsulation as you design your class. Which of the following actions will you take? (Points : 5)
Declare as many class attributes public as you can, creating accessor/mutators for each one.
Package attributes and behaviors specific to an Automobile together.
Make sure to include a specific implementation for a drive method that all subclasses can inherit.
Declare the class as private.
All of the above

Question 8.8. (TCO 2) You need to utilize an Item class in your own object-oriented class using composition. Luckily, one of your fellow students just finished writing their own version of an Item class. If the Item class was properly designed as a(n) _____, you do not need to know the specific details of how the class was implemented. Instead, you only need to become familiar with its _____. (Points : 5)
abstract class; abstract methods
object-oriented instance; method implementations
black box system; interface
interface; inheritance hierarchy

Question 9.9. (TCO 2) A class is designed with two public attributes: attributeOne and attributeTwo. attributeOne is an integer data type while attributeTwo is a string data type. Which pseudocode representation(s) of setters would be appropriate for this class? (Points : 5)
int setAttributeOne(int newAttributeOne)
{
return attributeOne
}
void setAttributeOne(int newAttributeOne)
{
attributeOne = newAttributeOne
}
string setAttributeTwo (int newAttributeTwo)
{
attributeTwo = newAttributeTwo
}
void setAttributeTwo ()
{
attributeTwo = " "
}
Both A and C
None of the above

Question 10.10. (TCO 7) Which of the following statements is false? (Points : 5)
A pure virtual function is a function without function implementation and can be found in an abstract class.
If a derived class extends an abstract base class, the derived class must implement the pure virtual functions declared in the abstract base class.
Any method in an abstract class is considered a pure virtual function.
Pure virtual functions are inherited.

Question 11.11. (TCO 7) What is an abstract class? (Points : 5)
Any class which can be instantiated
A class without any subclasses
A conceptually vague or generalized class
Any superclass with more than one subclass

Question 12.12. (TCO 7) In terms of object-oriented programming, rules for the use of an application programming interface or framework can be enforced through the use of a(n) _____. (Points : 5)
contract
inheritance hierarchy
has-a relationship
object constructed with a multi-arg constructor
All of the above

COMP 230 Week 4 Quiz

1. (TCO 5) Source code documentation includes _____. (Points : 2)
data dictionary
program comments
print chart
syntax diagrams

Question 2.2. (TCO 5) What name is best suited to a module that calculates overtime pay? (Points : 2)
calcO( )
calculate overtime( )
cO( )
calculateOvertime( )


Question 3.3. (TCO 5) If a subroutine or function is useful and well-written, you may want to use it more than once within a program or in other programs. This is known as _____. (Points : 2)
reliability
abstraction
scalability
reusability


Question 4.4. (TCO 5) Programs are easier to understand if you break their logic down into a few major code blocks called _____. (Points : 2)
segments
directories
objects
modules


Question 5.5. (TCO 5) What variable scope is preferable in modules to avoid overwriting existing data? (Points : 2)
Implicit
Global
Local and global
Local


Question 6.6. (TCO 5) What statement is not an advantage of using modularization? (Points : 2)
Easier to debug programs
Programs to be worked on by separate programmers
Code is reusable.
Programs are longer and more complex.


Question 7.7. (TCO 5) In what way do named constants differ from variables? (Points : 2)
There is no difference.
The value of a constant does not change.
Constants do not have identifier names.
Constants are not used in modern programming.


Question 8.8. (TCO 5) Which of the following would most likely be a named constant? (Points : 2)
x
taxRate
isFinished
TAX_RATE


Question 9.9. (TCO 5) What is a feature of good program design? (Points : 2)
Short identifiers are preferred over descriptive identifiers.
Literal constants are preferred over named constants.
There should never be empty lines between blocks of related statements.
Subroutines and functions should be used to modularize major programming tasks.


Question 10.10. (TCO 5) Which VBScript statements below represent an acceptable definition for the subroutine displayResults( )? (Points : 2)
Sub displayResults( )
WScript.StdOut.WriteLine(“RESULTS“)
End Sub
Function displayResults( )
WScript.StdOut.WriteLine(“RESULTS“)
End Function
Subroutine displayResults( )
WScript.StdOut.WriteLine(“RESULTS“)
End Subroutine
Call displayResults( )
WScript.StdOut.WriteLine(“RESULTS“)
End Call

HSM 420 All 7 Discussion Questions

HSM 420 Week 1 DQ 1 Indemnity Versus Managed Care

HSM 420 Week 1 DQ 2 Managed Care Impacts

HSM 420 Week 2 DQ 1 Provider Networks

HSM 420 Week 2 DQ 2 Legal Issues in Provider Contracting

HSM 420 Week 3 DQ 1 Provider Networks

HSM 420 Week 3 DQ 2 Legal Issues in Provider Contracting

HSM 420 Week 4 DQ 1 Managed Care Pharmacy Benefits

HSM 420 Week 4 DQ 2 Managed Behavioral Healthcare

HSM 420 Week 5 DQ 1 Managed Care Accreditation

HSM 420 Week 5 DQ 2 Managed Care Marketing

HSM 420 Week 6 DQ 1 Fraud and Abuse

HSM 420 Week 6 DQ 2 Underwriting and Rating

HSM 420 Week 7 DQ 1 State and Federal Regulation

HSM 420 Week 7 DQ 2 Patient Protection and Affordable Care Act

HSM 420 Week 4 Midterm New

1. (TCO 1) Why were the first proto-HMOs formed in America? What were the original driving factors in the HMO movement?

2. (TCO 1) What are the types of plans on the managed care continuum? Present these in order, from least control to most control of medical cost and quality.

3. (TCO 2) What is the role of the executive director in a managed care organization? Could you see yourself practicing in this position at some point in your career? Why or why not?

4. (TCO 2) What is the role of the credentialing committee in a managed care organization? And why is this function so crucial?

5. (TCO 3) Discuss pay for performance (P4P) in managed care. What are the pros and cons of the P4P approach to compensating providers?

6. (TCO 3) Describe the use of evidence-based clinical criteria in managed care. Why is this process so important in managed care today?

7. (TCO 4) What is meant by pattern review under managed care? Why do payers conduct pattern review, and what kinds of things might they identify during such reviews?

8. (TCO 4) Discuss some key general aspects of physician practice behavior? Include implicit messages from training, and also environmental factors, in your answer

9. (TCO 7) What is the purpose of hold-harmless and balance-billing clauses in managed care contracts?

10. (TCO 7) What is typically covered under “term, suspension, and termination” of a managed care contract?

MIS 535 Week 1 Homework

1. Which of the following choices may lead to competitive advantage (1) new products, services and business models; (2) charging less for superior products; (3) responding to customers in real time?

2. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support

3. The three activities in an information system that produce the information that organizations use to control operations are

4. The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

5. The average number of tickets sold daily online is an example of

6. Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

7. Lower global costs of labor have

8. What's new in MIS?

9. Key corporate assets are

10. Engineers, scientists, or architects who design new products or services for a firm belong to which level of a business hierarchy?

11. What is the difference between the Internet and cloud computing?

12. An exponential rate of innovation means that

13. In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

14. The term "management information systems" designates a specific category of information systems serving

15. To monitor the status of internal operations and the firm's relations with the external environment, managers need _____ systems

16. Which systems are typically a major source of data for other systems?

17. Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?

18. Which systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

19. Which systems are designed to span functional areas and focus on executing business processes across the firm?

20. Today's companies need fewer levels of management because

MIS 535 Week 2 Homework

1. The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as

2. Disintermediation

3. The four major types of competitive strategy are:

4. Information asymmetry exists when

5. When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a

6. Internet technology

7. The Internet raises the bargaining power of customers by

8. Cloud computing

9. Benchmarking

10. The most successful solutions or methods for achieving a business objective are called

11. An information system can enhance core competencies by

12. The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached at which the additional inputs produce no additional output. This is referred to as

13. Network economics

14. In network economics, the value of a commercial software vendor's software products

15. Current technology trends will result in

16. The quality of ubiquity, as it relates to e-commerce, is illustrated by

17. Which of the following is not a recent development in e-commerce?

18. What term best describes consumers selling goods and services electronically to other?

19. Where there is no well understood or agreed-on procedure for making a decision, it is said to be

20. The type of decision that can be made by following a definite procedure is called a(n)

MIS 535 Week 3 Homework

1. A characteristic or quality describing an entity is called a(n)

2. The confusion created by _____ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.

3. Duplicate data in multiple data files is called

4. A DBMS

5. The logical view

6. The type of logical database model that treats data as if they were stored in two-dimensional tables is the

7. A field identified in a table as holding the unique identifier of the table's records is called the

8. The data dictionary serves as an important data management tool by

9. An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the

10. Which is the type of database management approach that can handle a large number of pages or documents?

11. Which is the most prominent data manipulation language today?

12. DBMSs typically include report-generating tools in order to

13. A schematic of the entire database that describes the relationships in a database is called

14. What is the process of streamlining data to minimize redundancy and awkward many-to-many relationships?

15. Cloud computing offers

16. A data warehouse is composed of

17. A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because

18. Data mining is a tool that allows users to

19. What is the tool that enables users to view the same data in different ways using multiple dimensions?

20. OLAP is a tool that enables

MIS 535 Week 4 Homework

1. A device that acts as a connection point between computers and that can filter and forward data to a specified destination is called a (Points : 1)

2. Which device sends data packets to all connected devices in a network? (Points : 1)

3. The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destination is called (Points : 1)

4. What is the most important communication standard today for linking disparate computers and networks? (Points : 1)

5. In TCP/IP, IP is responsible for (Points : 1)

6. On which protocol is the Internet based? (Points : 1)

7. All network computers connect to a single hub in a (Points : 1)

8. In a bus network, (Points : 1)

9. A network that covers a large geographic area is most commonly referred to as a(n) (Points : 1)

10. Which communications medium uses single copper wire surrounded by thick insulation? (Points : 1)

11. Which type of signal follows a straight line and does not bend with the curve of the Earth? (Points : 1)

12. Data is sent through the fiber optic cable by a (Points : 1)

13. A domain name server

14. Net neutrality means (Points : 1)

15. Which technology uses the Internet Protocol to deliver voice information in digital form using packet switching? (Points : 1)

16. In the cloud computing model, (Points : 1)

17. A cloud computing model (Points : 1)

18. Cost reductions in using cloud based services stem from (Points : 1)

19. In an RFID system, a(n) _____ is electronically programmed with information that can uniquely identify an item, such as an electronic code. (Points : 1)

20. The cloud computing model described in the lecture is an example of which cloud computing model? (Points : 1)

MIS 535 Week 4 Midterm New

1. (TCO A) Domino's upgraded Pulse Evolution system incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?

2. (TCO A) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

3. (TCO B) Internet technology

4. (TCO C) The difference between a data warehouse and a data mart is

5. (TCO D) Which of the following is not an example of the emerging mobile computing platforms?

6. (TCO A) What is the difference between information technology and information systems? Describe some of the functions of information systems.

7. (TCO B) How have mobile devices and social media changed the work environment?

8. (TCO C) The small publishing company you work for wants to create a new database for storing information about all of its author contracts. What factors will influence how you design the database?

9. (TCO D) Describe and explain the idea of network neutrality. Are you in favor of network neutrality? Why or why not?

MIS 535 Week 5 Homework

1. Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers? (Points : 1)

2. Specifications that establish the compatibility of products and the ability to communicate in a network are called (Points : 1)

3. _____ unleash powerful economies of scale and result in declines in manufactured computer products. (Points : 1)

4. Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations? (Points : 1)

5. The practice of contracting custom software development to an outside firm is commonly referred to as (Points : 1)

6. What is the act of providing hardware and software capabilities as services over the Internet? (Points : 1)

7. In order to achieve maximum benefit from an enterprise software package, a business (Points : 1)

8. Which best describes a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? (Points : 1)

9. Which type of software enables data to be used by multiple functions and business processes for organization coordination and control? (Points : 1)

10. Which type of software is built around thousands of predefined business processes? (Points : 1)

11. A company's suppliers, their supplier's suppliers, and the processes for managing relationships with them constitute (Points : 1)

12. A company's organizations and processes for distributing and delivering products to the final customers constitute (Points : 1)

13. Inefficiencies arise in a supply chain because of (Points : 1)

14. Companies with effective supply chain management systems can expect (Points : 1)

15. When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with (Points : 1)

16. A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy. (Points : 1)

17. Enterprise application vendors have created _____ to make their own customer relationship management, supply chain management, and enterprise systems work closely together. (Points : 1)

18. _____ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide(s) a greater degree of cross-functional integration than the traditional enterprise applications. (Points : 1)

19. Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company? (Points : 1)

20. Operational CRM applications include tools for (Points : 1)